Question: CASE STUDY CRISIS AT A LOCAL BARBERSHOP How does the barbershop meet the five dimensions of service quality? ((1) tangibles, (2) reliability, (3) responsiveness, (4)

CASE STUDY CRISIS AT A LOCAL BARBERSHOP

How does the barbershop meet the five dimensions of service quality? ((1) tangibles, (2) reliability, (3) responsiveness, (4) assurance, and (5) empathy). Give examples from the case.

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