Case Study: Developing a Customer Relationship Management $($CRM$)$ System for a Growing Company

Scenario:

You have been hired as the project manager to lead the development of a Customer Relationship Management $($CRM$)$ system for a growing company. The company currently manages customer information and interactions using multiple disconnected systems, leading to inefficiencies and data inaccuracies. The new CRM system aims to consolidate all customer$-$related data into a single platform, streamline workflows, and improve customer satisfaction. The project needs to be completed within nine months.

Task:

Overall Plan:

Develop a comprehensive project management plan that covers all phases from initiation to closure.

Describe the project management process, including major milestones, deliverables, and timelines.

Risk Management:

Identify potential risks associated with the project.

Develop a risk management plan that includes risk identification, analysis, mitigation strategies, and monitoring processes.

Quality Assurance Path:

Outline a quality assurance $($QA$)$ plan that ensures the final product meets the required standards and customer expectations.

Describe the QA processes, including testing strategies, tools, and performance metrics.