Case study: High$-$quality. Big Mama's Washing Machine

The 'Big Mama's Washing Machine' is a high$-$quality washing machine that encompasses a blend of cutting $-$edge technology, durability, efficiency, and user convenience, making it a reliable and efficient choice for households seeking top$-$tier laundry appliances. The marketing manager at Big MAMA confirms that the machine, offers a versatile capacily range as it comes in various sizes to suit different household needs. The $5\mathrm{.}2$ cubic feet capacity model caters to larger families, while the $2\mathrm{.}5$ cubic feel version is perfect for smaller households. The washing machine is Energy Star certfied, consuming $25\%$ less electricty and $30\%$ less water than standard models. Its inverter motor adjusts power according to the load, optrizing energy consumption. It is crafted with stainless steel drum and rust$-$resistant components, the Big Mama's Washing Machine is designed for durability. Its robust buid ensures longevity even with frequent use. The machine is equipped with advanced cleaning technology, such as a triple. action agitator and mulfiple wash cycles $($including a dedicated setting for delicate fabrics$),$ the Big Mama's Washing Machine achieves excellent cleaning results across various fabric types and soil levels. With state$-$of$-$the$-$art noise reduction lechnology and vibration control, the Big Mamas Washing Nachine operates quilty, even during high$-$speed spins, providing a peaceful laundry experience. This machine boasts smart leatures like Wi$-$Fi connectivity, allowing remote control and monitoring through a dedicated mobile app. It also includes a quick wash option, steam cleaning for removing tough stains, and an auto$-$d spense system for detergent optinizing usage. The Big Mama's Washing Machine interface features a iarge LED display with intutive controls, its s mple yet comprehensive settings make it easy for users to select the desired wash cycle and settings

Big$$ Mama offers a $5.$ytar comprehensive warranty and responsive customer senice ersuring peace of mind for buyers.

QUESTION $1$

$[20$ MARKS$]$

Examine any five features and characteristics of Big Mamas washing machine that can define quality. Make use of relevant examples to justify your answer.