Question: Case Study N0;2 Jane was working on some paperwork when her daughter came into the room upset. As the child expressed her feelings, Jane continued

Case Study N0;2

Jane was working on some paperwork when her daughter came into the room upset. As the child expressed her feelings, Jane continued facing her computer and going about her work as she said comforting words such as Itll be OK honey and Well make things better. She was confused when the child only continued to become more and more frustrated.

4.3. Why werent her calming words having any effect?

4.4 What would you have done if you were Jane

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