Question: Case Study, Part 1 (SWA) What does SWA do differently than other airlines? Explain the significance of the idea of a quick turn in the

Case Study, Part 1 (SWA) What does SWA do

Case Study, Part 1 (SWA) What does SWA do differently than other airlines? Explain the significance of the idea of a "quick turn" in the airline industry. What does it mean for the customer? The Business? Does SWA's approach to customer satisfaction focus more on the people or the process? . What role does leadership play in creating and sustaining momentum for positive organizational change? Examples

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