CASE STUDY Please complete the following case study using APA formatting for references. Your response should be at least 2 pages in length. Please be intentional and deliberate with your response, as it pertains to the reading this week and the world of Health Information Management(HIM) Please make sure you abide by the syllabus The act of decision making and problem-solving is a required ability and strength of a HIM leader/manager. Whether it is the decision regarding staff members, departmental productivity, financial logistics, departmental issues to short-term and long-term projects, the call of action of the HIM leader has the potential to impact the department and organization. Complaints have come to the department manager regarding timeliness of requests for patient information and a decision must be made. Three months ago, Community Hospital opened a 24-hour urgent care center 10 miles away in a rapidly growing community. Kent Jones, the health information services manager, took part in the planning that included the use of a combined record and one patient identification number. The decision was made to use electronic sharing of patient records between the facilities; however, at present, it is necessary to fax some portions of the record upon request. In the past month, Kent has received four complaints from the urgent care center that records were not faxed in a timely manner. There are 26 employees in health information services. Three fulltime employees care for record activity during the day, with one employee devoted to record activity during the evening shift, when a team leader and four other employees are usually in the department. During the 11 p.m. to 7 a.m. shift, one employee cares for the department and picks up the discharged records from the patient care units. This time away from the department averages 1 hour. Adding additional employees is not an option, since there is a hiring freeze in place. Kent envisions an increase in the requests for record information as the patient load at the urgent care center increases and realizes the assumption of his management team that this activity could be absorbed without adjusting work schedules was in error. Prepare to assist Kent in solving this problem. Decision-making process A. Define the real problem, after awareness of the symptoms B. Set criteria for making the decision while analyzing available information C. Generate relevant alternative solutions to the problem D. Analyze and evaluate these alternatives E. Select the best alternative for a solution F. Implement the chosen alternative G. Monitor and evaluate the decision's effectiveness Rubrics (Worth a total of 20 points): CATEGORY 4 3 2 Introduction The The introduction The (Organization) introduction clearly states the introduction Worth 2 is inviting, main topic and states the points states the previews the main topic, main topic structure of the but does not and paper, but is not adequately previews particularly inviting to preview the the the reader. structure of structure of the paper the paper. nor is it particularly inviting to the reader. 1 There is no clear introduction of the main topic or structure of the paper. Grammar & Spelling (Conventions) Worth 4 points Writer Writer makes 1-2 Writer makes Writer makes no errors in grammar or 3-4 errors in makes errors in spelling that distract grammar or more than 4 grammar or the reader from the spelling that errors in spelling content. distract the grammar or that distract reader from spelling that the reader the content. distract the from the reader from content. the content. Flow & All Almost all sentences Most The Rhythm sentences sound natural and sentences sentences (Sentence sound are easy-on-the-ear sound are difficult Fluency) natural and when read aloud, but natural and to read Worth 4 are easy- 1 or 2 are stiff and are easy-on- aloud points on-the-ear awkward or difficult the-ear when because when read to understand. read aloud, they sound aloud. but several awkward, Each are stiff and are sentence is awkward or distractingly clear and are difficult repetitive, has an to or difficult obvious understand. to emphasis. understand. Sequencing Details are Details are placed in Some details Many (Organization) placed in a a logical order, but are not in a details are Worth 3 logical the way in which logical or not in a points order and they are expected logical or the way presented/introduced order, and expected they are sometimes makes this distracts order. presented the writing less the reader. There is effectively interesting. little sense keeps the that the interest of writing is the reader. organized. Adding The writer The writer seems to The writer The writer Personality seems to be drawing on relates some has not (Voice) be writing knowledge or of his own tried to Worth 2 from experience, but there knowledge transform points knowledge is some lack of or the or ownership of the experience, information experience. topic. The author has taken the ideas and made them \\\\"his own.\\\\" Support for Topic (Content) Worth 5 points Relevant, telling, quality details give the reader important information that goes beyond the obvious or predictable. but it adds nothing to the discussion of the topic. in a personal way. The ideas and the way they are expressed seem to belong to someone else. Supporting details Supporting Supporting and information are details and details and relevant, but one key information information issue or portion of are relevant, are typically the storyline is but several unclear or unsupported. key issues or not related portions of to the topic. the storyline are unsupported