CASE STUDY Pls read the passage Case , below and answer the questions that follow afterwards Lever Faberg manufactures major international toiletry and home - care brands , such as Persil , Domestos , Dove Sure and Sunsilk . It employs 2,700 people across four UK sites and introduced a new performance management system at its Leeds manufacturing plant . The integrated approach to performance management is based on four related elements objective setting competence development , personal development planning and reward and remuneration Objective setting is based on the balanced Scorecard approach . There are six top-level objectives that are the foundations of the objectives that are then cascaded throughout the organization These are safety quality service productivity service delivery cost and morale Annually three work targets are agreed with relevant employees , which support key performance Indicators (KP|s) The KPIs are based on the top -level objectives and represent work priorities or special tasks that need to be accomplished . The targets can apply to an individual , a team or a group of . The top -level objectives also provide the basis for competence development

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