Question: Case study Quest Diagnostics (A): Improving Performance at the Call Centers. Zeynep Ton and Cate Reavis Step 3 of analyzing the case study: Oral presentation

Case study

Quest Diagnostics (A): Improving Performance at the Call Centers. Zeynep Ton and Cate Reavis

Step 3 of analyzing the case study: Oral presentation of case findings.

- An introduction to the team presenting and a clear statement of the principal aim and objectives of the presentation.

- An outline of how you undertook the analysis and an identification of the key models and tools applied.

- The main content of the presentation will outline material relating to the set questions.

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