Question: Quest Diagnostics (A): Improving Performance at the Call Centers Zeynep Ton and Cate Reavis Oral presentation of case findings: - A statement of recommendations which

Quest Diagnostics (A): Improving Performance at the Call Centers Zeynep Ton and Cate Reavis

Oral presentation of case findings:

- A statement of recommendations which are clearly supported and justified in light of the previous analysis. Your final recommendation should flow logically from the rest of your case analysis and should clearly specify what assumptions were used to shape your conclusion.

- Identify the costs and benefits of each alternative. Ask yourself "what would be the likely outcome of this course of action? State the risks as well as the rewards associated with each course of action. Is your recommendation feasible from a technical, operational, and financial standpoint?

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