Case Study Questions (20 points) "Dot Com" is a Lebanese technology provider company. One of its main advantages is serving customers in the best way. "Dot Com is using an Information system to help keep the best relationship with the customers by collecting all the necessary and detailed data about sales, repairs, and other services the company provides The current information system used by the company offers the customers the option to make their purchases and other services in a new improved way, specifically online. The managers are then able to control the main company's activities, using monthly and quarterly reports produced by the system However, the company is facing a problem because senior managers from the sales, finance, and marketing departments cannot share their information. Moreover, this information may be useful also to middle and operational managers for making various decisions. So, the company is looking to install a new information system to solve this problem while keeping the current system for other activities What type(s) of systems, according to management groups, is (are) used in this case? TPS MIS MIS & TPS MIS & DSS Which strategic objective(s) is (are) achieved through the system currently used by "Dot Com"? * Better decision making Customer intimacy New business model & Customer intimacy New products & services Based on the problem faced by senior managers, which new system should the company install? * ESS CRM DSS ERP The activity of the information system that produces (creates) the monthly and quarterly reports is known as: O Input Output Processing O Feedback