Case Study Questions1. What do you think Mike should do to break the ice?2. What are some ways Mike could try to turn the group into a team?3. What are some reasons that this group could have such negative norms?4. What would be some advantages for Mike if he implemented a TQM plan?

CASE STUDY: The Supervisor Blues Mike graduated from school a few months ago. He applied to various companies and has decided to take a position as a supervisor at a well-known local restaurant. He's excited to lead a team and feels hopeful for the future of the restaurant. On his first day at work, Mike was sorely disappointed in what he found. For one, he felt that his employees were only looking out for their own best interests. There was little teamwork evident and hardly any communication. Employees seemed bored and unhappy. Furthermore, they were unwilling to engage with him and often gave one-word answers to his questions. That night, Mike drove home from his shift feeling defeated and wondering if he made the wrong decision in accepting the position. Before Mike decides if he is going to leave and find a job with less management challenges, he turns to you for some suggestions.