Case Study Scenario 3 Harrison Hotel is a four Star Hotel located at the city centre of Singapore. The hotel started its operation since year 2008, and has been receiving various customers from all around the world. The hotel management is trying as hard as they could to provide excellent service to all its customers, hoping that the customers will return to stay in the hotel next time. Recently, the Customer Service Department of the hotel received many complains from the customers. Most of the complaints are pointing to the Housekeeping Department and the Front Desk. The customers complaint that the Housekeeping is not doing proper cleaning work. On the other hand, the Front Desk staff is rather slow in checking in and checking out customers. Since last month, the hotel suddenly received many resignations from the Housekeeping Department as well as the Front Desk. Due to this matter, the hotel faces shortage of manpower quite seriously. The Human Resource (HR) Department needs to solve these problems soonest possible before things get worse. Hence HR Department conducted their investigation to understand what is the problem that is causing all this. After a month of investigation, it was found that employees are unhappy with their performance reviews as well as their salary and compensation packages. Employees feel that the managers are not really evaluating them based on their effort and hardwork. In addition, they feel that their salary compensation is quite low as compared to other competitors. As an employee of the customer service, housekeeping or front office department, you are required to draft an email to your HR Director, to suggest the FIVE (5) factors that needs to be considered when determining the salary structure of an organization. Support your explanation with relevant examples. Your answer should not be more than 800 words. (25 marks) Case Study Scenario 3 Harrison Hotel is a four Star Hotel located at the city centre of Singapore. The hotel started its operation since year 2008, and has been receiving various customers from all around the world. The hotel management is trying as hard as they could to provide excellent service to all its customers, hoping that the customers will return to stay in the hotel next time. Recently, the Customer Service Department of the hotel received many complains from the customers. Most of the complaints are pointing to the Housekeeping Department and the Front Desk. The customers complaint that the Housekeeping is not doing proper cleaning work. On the other hand, the Front Desk staff is rather slow in checking in and checking out customers. Since last month, the hotel suddenly received many resignations from the Housekeeping Department as well as the Front Desk. Due to this matter, the hotel faces shortage of manpower quite seriously. The Human Resource (HR) Department needs to solve these problems soonest possible before things get worse. Hence HR Department conducted their investigation to understand what is the problem that is causing all this. After a month of investigation, it was found that employees are unhappy with their performance reviews as well as their salary and compensation packages. Employees feel that the managers are not really evaluating them based on their effort and hardwork. In addition, they feel that their salary compensation is quite low as compared to other competitors. As an employee of the customer service, housekeeping or front office department, you are required to draft an email to your HR Director, to suggest the FIVE (5) factors that needs to be considered when determining the salary structure of an organization. Support your explanation with relevant examples. Your answer should not be more than 800 words. (25 marks)