Case Study: Summit Financial

Assume you are a Human Resource Specialist employed at Summit Financial, a

financial services company with approximately $10,000$ employees. Over the past year,

the company has faced notable HR$-$related challenges, including ineffective

recruitment practices, high turnover, and low engagement. Despite launching new HR

initiatives and making process changes within the HR department to address these

challenges, it appears that none of the implemented measures have proven effective.

Last week, your manager, Mr Finch, requested that you take over HR$\text{'}$s monthly

reporting process. These reports are sent to senior management and are often used

in departmental planning. Mr Finch shows you previous reports which include data

such as monthly turnover, employment equity profiles, training costs and participation,

and recruitment costs. You recently completed a course on HR Analytics and you see

this new responsibility as an excellent opportunity to apply your knowledge. After

reviewing previous reports and the current people$-$related data, you approach Mr Finch

to propose a review of the monthly reporting system, aiming to integrate more HR

analytics. Mr Finch supports your initiative and requests that you write a

comprehensive report for senior management to gain support for the proposed

changes.

In your report, ensure you cover the following key aspects:

Demonstrate the strategic value of evidence$-$based practices like HR Analytics

in addressing people$-$related challenges to senior management.

$(15$ marks$)$

Utilise Bersin's Talent Analytics Maturity model $(2013)$ to assess Summit

Financials' current HR Analytics maturity level $(5$ marks$)$ and discuss its

potential impact on addressing people$-$related challenges $(10$ marks$).$ Use

examples from the case study.

$(15$ marks$)$

Provide actionable recommendations on how Summit Financial can adopt a

sustainable evidence$-$based approach to HRM$.$ has $26$

actionable & $(15$ marks$)$

Justify the use of HR Analytics in this context and discuss some of the

challenges that Summit Financial might encounter when implementing HR

Analytics. Use examples in your answer.

$(15$ marks$)$