Case Study: The Three-Hour brunch

Q1 : Management must make the measurement of service quality and feedback from the customer as a basic part of everyone's work experience. This information must be available and understood by everyone, no matter what their level they are. The entire organization must become controlled with what the customer wants. There are five ways you can reinforce your service culture within your organization. Please explain the 5 ways to establish a best service culture in your organization. (Write 5 points along with explanations)