case study Uber scandals

1. Situation (Who, What, When, Where)

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2. Ethical Standards (Write the definitions and relate actions in the case to the definition)

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3. Consequences (Who was affected and how?)

Individual__________________________________________________________________________________________________________________________

Family_____________________________________________________________________________________________________________________________

Organization________________________________________________________________________________________________________________________Employees_________________________________________________________________________________________________________________________

`Customers_________________________________________________________________________________________________________________________

Shareholders_______________________________________________________________________________________________________________________

Suppliers__________________________________________________________________________________________________________________________

Competitors________________________________________________________________________________________________________________________

Government________________________________________________________________________________________________________________________

Society____________________________________________________________________________________________________________________________

4. Bible Verses (Write the verse and explain how the actions done relate directly to what God says)

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2._________________________________

Q ETHICAL DILEMMA UBER SCANDALS The workweek and deadlines had been especially challenging for the quarter, but you had finally met the challenge. Your project team was planning a xelebration for Friday night, which would include a steak dinner at one of the top restaurants in the city, and then there would be the bar-hopping sequence afierwards. Fortunately, the leader of the project hal arranged for Uber rides for the evening. You were familiar with Uber, but the news reports had begun to question some of its practices. Oh well, vou thought, that's someone else's problem. I'm going to enjoy the evening. alt option com taking ieir impact on decision-making application to decision-makin Scandals kicked off on December 31, 2013, when a former Uber driver Syed Muzaffar hit the Liu family in a crosswalk, killing their six-year-old daughter. The girl's family sued Uber, but they claimed that Muzaffar was between passengers at the time, and therefore they were not responsible. Then on January 24, 2014, documents leaked to journalists showing that New York Uber employees ordered and cancelled rides from their competitor Gett to sabotage its business. Later that year a report surfaced that Uber employees had ordered and canceled more than 5,000 Lyft rides to sabotage another competitor. Then a Chicago passenger sued her Uber driver for sexual assault. Another driver was arrested mid- ride with a passenger. A California driver kidnapped a woman with the intent to sexually assault her. making and their importance Prisoner's dilemma Stational factors son With all the poor public relations, Uber CEO Travis Kalanick attempted to respond, but many jour- nalists viewed his response as only symbolic of a deeper, more critical issue: a broken organizational culture that prompted unethical behavior of employees. Others predicted the long-term success of a thriving, innovative organization was at a crossroads that could result in a loss of partnerships, em- ployees, drivers, and customers. Also, in 2014, the cities of Los Angeles and San Francisco brought suit against Uber over fake airport toll fees, and for misleading claims about drivers' background checks and that its service was safer than others' . Uber initially agreed to pay $1.8 million back to all customers who had been affected by the airport fee. The final settlement, however, required Uber to pay a civil penalty of $10 million to be split between Los Angeles and San Francisco. If the penalty was not paid within 10 days, an additional $15 million fee would be added. That would make the charge against Uber $25 million. A conclusion from media reports indicated that any business that acted as though they were above the law would pay a hefty fine. A statement from investor Peter Thiel indicated Uber was the "most ethically-challenged company in Silicon Valley." esc 0 F1 PO 3 F It 2 ! 1 f# 3 $ 4. 2 Q W R S 650 Z X alt fn control option command you When read the statements about some of the drivers for Uber and about it being ethically chal- lenged, you began to question whether the company had a moral compass. Or was it only some of Uber's drivers who had no moral compasses