Case Study

$$Why are Process Variants important in Process Monitoring? The Case of Zalando SE$.$ i$.$ discuss four causes of variations

ii$.$ Which of the four causes of variations is Zalando SE predisposed to and why?

iii. Failure on the part of management of Zalando SE to monitor and manage variants will upsurge costs of quality. Mention four stakeholders that may suffer from high costs of quality and state how?

iv$.$ The situation faced by Zalando SE revealed that tendency for bias for the happy path is not uncommon in process monitoring. Elucidate why such approach is not sufficient in process monitoring

v$.$ The writers of the case reported that $$the creation of models of high syntactic and semantic quality is problematic in practice$.$ How can Zalando SE leverage on technology to manage a situation of the above nature?

vi$.$ It is established in the case that $$the more complex the process, the more complex the process monitoring$$ with illustrative example, describe how innovation can minimise the complications inherent in complex process