CASE: You are a computer systems manager at Envision, a large chain of electronic stores. Envision has a policy of paying for professional development courses for employees on an individual basis. But you think it would be a good idea for your whole department - all 5 systems analysts, plus you to take BCIT courses together so you can discuss ideas and work on homework exercises together. You think both COMM 2202 and COMM 2203 would be good courses, But there's no way Envision will agree to pay for both courses this year. You will need to pick the best one to propose attending as a department this January, the other one can wait until September. You had the following conversation about them with your supervisor, Anthony Bruckner: You: I'm not feeling all that comfortable about working on the Procedures report you've asked my department to create. I don't have any training in writing reports, and this has to be accurate and readable for all employees in the company. Also, all the members of my department will be contributing to the report over the next six months I'm not sure about how to structure a group report like this. There's a course at BCIT on reports; I wondered if that would help. Anthony: The report writing course? That's a good one. I took it a few years ago, and 1 think you could adapt most of the principles to our needs. You'd get some useful ideas, anyway. I'm sure the Personnel department will approve it. You just have to send a memo including the details - you know, what, where, when, how much, why it's important, all that. Jualcauon do they need for these courses? Anthony: As long as you can show that it's relevant to the work you're doing for Envision, approval is virtually automatic. You: But have they ever had anyone ask for all their department members to attend one course? That's a lot of tuition. Also, will they go for two in the same quarter? I'd like to suggest taking another COMM course at BCIT, on writing persuasive and negative news messages. Our department often has to convince Envision employees to use new technologies and tools, and also announce "bad news" like system outage or network downtime... I feel like we don't do a great job, and we create unnecessary tension for ourselves. Anthony: BCIT has a course on that? That will be very useful to the company, I can't see Personnel having a problem with it, especially when you have my approval. You: Can I include both courses in my memo? Anthony: Well... yes, but I don't think you should ask for money for both courses this January. Why don't you talk about both courses, you know, compare the courses, and make a recommendation about sending your department to one this January and one next September. But don't just make a random choice - show the Personnel dept you have compared the two courses to each other and selected the most appropriate one for your department to attend first. You can say I asked you to write this memo - it shows I approve the idea. You: That's a good idea. Hmm. It sounds like an ordinary memo won't be good enough. I'm going to have to write a short report with an introduction and everything. And I should mention that I did research online at the BCIT website, and maybe give the URL's for the course outlines. And I should organize my memo with headings and a separate conclusion and recommendations section. I Corelrendula Anthony: Well... yes, but, I don't think you should ask for money for both courses this January. Why don't you talk about both courses, you know, compare the courses, and make a recommendation about sending your department to one this January and one next September. But don't just make a random choice - show the Personnel dept you have compared the two courses to each other and selected the most appropriate one for your department to attend first. You can say I asked you to write this memo - it shows I approve the idea. You: That's a good idea. Hmm. It sounds like an ordinary memo won't be good enough. I'm going to have to write a short report with an introduction and everything. And I should mention that I did research online at the BCIT website, and maybe give the URL's for the course outlines. And I should organize my memo with headings and a separate conclusion and recommendations section. I wish I had taken COMM 2203 already! TASK: Write a memo report to the Personnel Director asking for approval and tuition funds for you and your whole department for the two courses, but remember to recommend one course for January and one course for next Fall. Your report discussion should provide clear evidence andanalysis backing up your recommendations. a Divide the body of your report using appropriate headings. Following the format of the sample reports, include a short Summary at the start, an Introduction, and Conclusions and Recommendations following your report body