CH4 1. List and EXPLAIN the four questions asked when faced with product or service design or redesign 2. List the six driving forces (market opportunities or threats) for product and service design or redesign 3. Idea generation for design or redesign can be (a) supply chain based, or (b) competitor based. Explain 4. Explain the legal, ethical, and sustainability issues that arise when designing or redesigning products or services. 5. Define and contrast the terms: (a) Life-cycle assessment; (b) the 3-Rs; and (c) end of life programs 6. Define and contrast with examples for each the terms: (1) standardization; (2) mass customization; and (3) delayed differentiation 7. Define and contrast with examples for each the terms: (1) modular design; (2) reliability; and (3) robust design and (4) component commonality. 8. Compare the four degrees of newness in designing/redesigning products with examples. 9. List the 9 steps in successful service design