Cha YHH |-- KEY TERMS den Weber CASE STUDY: Firm, Faland Open? Landestheit in the com the larger and the larger all Beat thing on the he can say few words servers to stay for 10 st the end of then proceed to her on begin by describing her background and expert beer and they for your own and mand open agement expect a lot of my ook you to contato come them best for you. She miles and looks at schem ceremo tions so that everyone gets a tu the best the whore "Now, the first thing I want to do the kitchen posted the other that we row and keep these station for a week She will be making to other cantar www.questions or commentar Latishe past for de and the way. I am very about being on time about uniforms and grooming and about prompt and courteout We advise you all to start off tomorrow on the right out and will be much happler during hours we work together. See you tomorrow at 10:05 Case Study Questions 1 What kind of impression do you think that Licha ertaking on the employees? 2. What are the good points in her presentation 3. What mistakes do you think she is making? 4. Why did nobody ask questions or make comments? 5. From this first impression, what would you say is hermanagement style? 4. Do you think that people will feel free to come to her with suggestions and problem? 7. Do you think that she will set a good example? 8. Is she fair in her demands? 9. Do you think that her people will start off on the right foot as the suggests? 10. Do you think that she sees herself clearly? Is she wware of her moet on others? show REVIEW QUESTION Arch.com were parts of the union. Oigar you 1. Identity typical hourly cos info unidos 2. restaur's turnover les 1. Define leader and leadershie What meant by the 5. Compare and control the 6. Why does sles and puris environment 7. In two serences, describe X. Theory stational 8. Identify the six practice KEY POINTS 1. Being a leader means guiding or influencing the actions of your employees to reach certain goals A leader is a person whom people follow voluntarily 2. As a supervisor, you have been given the formal authority to oy employees. Your sub have to earn the right ACTIVITIES Chapter 2 The Supervisor as Leader CASE STUDY: Firm, Fair, and Open? Latisha has just been hired as the dining room supervisor on the noon shift in the coffee shop of a large man with and I hope hotel. She came from a similar job in a much smaller hotel, but she feels confident that she can handle the larger setting and the larger staff. Because she is eager to start things off right, she asks all the servers to stay for 10 minutes at the end of the shift so that she can say a few words to everyone. She begins by describing her background and experience and then proceeds to her philosophy of agement. "I expect a lot of my people," she says. "I want your best work, and I hope you want it, too, for your own sake. You will not find me easy, but you will find me fair and open you, you will feel free to come to me with suggestions or problems. I can't solve them all, but I will do my best for you." She smiles and looks at each one in turn. "Now, the first thing I want to do," she continues, "is to introduce a system of rotating your sta. tions so that everyone gets a turn at the busiest tables and the best tips and the shortest distance to the kitchen. I've posted the assignments on the bulletin board, and you will start off that way tomor. row and keep these stations for a week." She says, "I will be making some other changes, too, but let's take things one at a time. Are there any questions or comments?" Latisha pauses for three seconds and then says, "I am very particular about being on time, about uniforms and grooming, and about prompt and courteous customer ser- vice. I advise you all to start off tomorrow on the right foot and we'll all be much happier during these hours we work together. See you tomorrow at 10:25." Case Study Questions Intinha e making on the emplovees? Cha YHH |-- KEY TERMS den Weber CASE STUDY: Firm, Faland Open? Landestheit in the com the larger and the larger all Beat thing on the he can say few words servers to stay for 10 st the end of then proceed to her on begin by describing her background and expert beer and they for your own and mand open agement expect a lot of my ook you to contato come them best for you. She miles and looks at schem ceremo tions so that everyone gets a tu the best the whore "Now, the first thing I want to do the kitchen posted the other that we row and keep these station for a week She will be making to other cantar www.questions or commentar Latishe past for de and the way. I am very about being on time about uniforms and grooming and about prompt and courteout We advise you all to start off tomorrow on the right out and will be much happler during hours we work together. See you tomorrow at 10:05 Case Study Questions 1 What kind of impression do you think that Licha ertaking on the employees? 2. What are the good points in her presentation 3. What mistakes do you think she is making? 4. Why did nobody ask questions or make comments? 5. From this first impression, what would you say is hermanagement style? 4. Do you think that people will feel free to come to her with suggestions and problem? 7. Do you think that she will set a good example? 8. Is she fair in her demands? 9. Do you think that her people will start off on the right foot as the suggests? 10. Do you think that she sees herself clearly? Is she wware of her moet on others? show REVIEW QUESTION Arch.com were parts of the union. Oigar you 1. Identity typical hourly cos info unidos 2. restaur's turnover les 1. Define leader and leadershie What meant by the 5. Compare and control the 6. Why does sles and puris environment 7. In two serences, describe X. Theory stational 8. Identify the six practice KEY POINTS 1. Being a leader means guiding or influencing the actions of your employees to reach certain goals A leader is a person whom people follow voluntarily 2. As a supervisor, you have been given the formal authority to oy employees. Your sub have to earn the right ACTIVITIES Chapter 2 The Supervisor as Leader CASE STUDY: Firm, Fair, and Open? Latisha has just been hired as the dining room supervisor on the noon shift in the coffee shop of a large man with and I hope hotel. She came from a similar job in a much smaller hotel, but she feels confident that she can handle the larger setting and the larger staff. Because she is eager to start things off right, she asks all the servers to stay for 10 minutes at the end of the shift so that she can say a few words to everyone. She begins by describing her background and experience and then proceeds to her philosophy of agement. "I expect a lot of my people," she says. "I want your best work, and I hope you want it, too, for your own sake. You will not find me easy, but you will find me fair and open you, you will feel free to come to me with suggestions or problems. I can't solve them all, but I will do my best for you." She smiles and looks at each one in turn. "Now, the first thing I want to do," she continues, "is to introduce a system of rotating your sta. tions so that everyone gets a turn at the busiest tables and the best tips and the shortest distance to the kitchen. I've posted the assignments on the bulletin board, and you will start off that way tomor. row and keep these stations for a week." She says, "I will be making some other changes, too, but let's take things one at a time. Are there any questions or comments?" Latisha pauses for three seconds and then says, "I am very particular about being on time, about uniforms and grooming, and about prompt and courteous customer ser- vice. I advise you all to start off tomorrow on the right foot and we'll all be much happier during these hours we work together. See you tomorrow at 10:25." Case Study Questions Intinha e making on the emplovees