Chang was employed as a Material handler at a large manufacturing plant. The employees at the plant were represented by the Manufacturing Employees Union, and worked under a collective agreement. One evening after work, Chang went to a local bar to watch a soccer game on a large screen TV. During the course of the game, Chang and Zak, his work supervisor, who was also at the bar, became involved in a heated discussion over the game. Eventually, the supervisor called Chang an idiot. Chang responded to the remark with a right hook to the supervisors jaw, knocking the supervisor down. Bar employees stopped the fight immediately, and both Chang and Zak were escorted out of the bar. At work the next day, Zak said nothing to Chang about their previous nights dispute. However, he ordered Chang to clean a large chemical storage tank, a task usually done only by a crew of two workers wearing protective gear due to the danger associated with chemical fumes generated by the cleaning process. Chang was not prepared to do so without a second employee to assist him, and when his request for assistance was refused by the supervisor, Chang refused to do the work. He was suspended for the rest of the day by the supervisor for his refusal to obey the order. When Chang returned to work the next day, he met with his union representative, and complained about his suspension. Question (14): Identify and outline the process that would follow to resolve this complaint. What arguments might be raised by each side, and what might be the outcome?