Chapter 02: Aplia Assignment Back to Assignment Attempts: Keep the Highest: /4 3. Listening as a communication skill Ustening is a critical communication skill. Even the most carefully crafted messages do not work unless they are received and understood. In the workplace, your ability to listen well is as important as your ability to write or speak well. How can improved listening skills help you advance your career? Check all that apply. Through listening, you will have a better understanding of others. Good listening will help you ake better decisions. El Good listening promotes quiet work environments. El When you are not speaking, you have more time to think about your own projects. Read the scenario about listening, and then answer the three corresponding questions You ando coworker are presenting a status report to a client. The project is a little behind schedule and may need to be adjusted. You have prepared a detailed presentation updating the client on the current state of research and development for the project While you are meeting with the dent your coworker frequently checks his email, shuffles through papers, and interrupts you. The dient is getting noticeably agitated with your coworker. The chent seems worried about the I Read the scenario about listening, and then answer the three corresponding questions. You and a coworker are presenting a status report to a client. The project is a little behind schedule and may need to be adjusted. You have prepared a detailed presentation updating the client on the current state of research and development for the project. While you are meeting with the client, your coworker frequently checks his email, shuffles through papers, and interrupts you. The client is getting noticeably agitated with your coworker. The client seems worried about the project and unable to get a dear idea of why it is behind schedule. You fear that the client will begin to question your team's credibility You decide to take control of the meeting. You ask the client to present all his questions and concerns. You indicate that he will not be interrupted. Your coworker takes the cue and begins taking copious notes, trying to record every word that the client says. After expressing his concerns, the client then asks for your response. To calm the client's fears and to get the meeting back on track, you attempt to get to the core of his concems. Unfortunately, your coworker doesn't really understand what the client has said and gets hung up on inconsequential details. Different occasions call for different listening styles. Which listening style is best suited for this situation? Intensive listening Casual listening Empathetic listening During the meeting, you know that your coworker is not listening well. Which of the following bad listening habits does he have? Checkout O Casual listening Empathetic listening During the meeting, you know that your coworker is not listening well. Which of the following bad listening habits does he have? Check all that apply. Faking attention Allowing disruptions Overlistening Stereotyping Failing to observe nonverbal aids Dismissing subjects as uninteresting if you were to make suggestions to your coworker to help him improve his listening, what would you suggest he do first? Ask redundant questions to canfy. Take excessive notes to capture all data accurately Minimize environmental and mental distractions. Grade It Now Save & Continue Continue without saving