Chapter 12 assignment (2%) Please submit to the assignment Dropbox by midnight today, or a mark of 0 will be given. Scenario: You are making a follow up visit to one of your accounts to ensure that everything is going well. This is the first call after the initial order was placed and shipped to this account. You walk into the purchasing agent's (buyer's) office and are presented with a disaster. She says: \"Did you not get my voice message?\" (Your phone's been acting up but you are reluctant to admit that problem to the buyer). There are many problems. 1. The order is late and some of the ordered items are missing. 2. In addition, half of the product has melted/broken/spoiled during the shipment, creating a substantial mess in the warehouse. 3. The 4% display allowance discount has not been captured on the invoice. 4. Advertising in the weekend flyer will create demand, but now there is limited supply causing more problems. Brainstorm to develop an appropriate action plan for the retailer. After you apologize to the retailer, what 6 steps/solutions could you implement to help the retailer with this situation and maintain a good relationship. (1/2 mark for each correct answer). 6 Step Action Plan