Chapter 13 Indicate whether the statement is true or false. 1. In today's marketplace, the number of customers who expect to receive product configurations and services matched to their unique needs is decreasing. a. True b. False 2. The focus of businesses has shifted toward determining how products and services are being pushed" into the marketplace by manufacturers as well as on partnering with members of the supply chain to enhance customer value. a. True b. False 3. Five types of internal integration are sought by firms interested in providing top-level service to customers: relationship integration, measurement integration, technology and planning integration, material and service supplier integration, and customer integration. a. True b. False 4. Companies that work closely with their suppliers can eliminate problems relating to corporate culture, information hoarding, and trust issues. a. True b. False 5. Order cycle time is the time between order and customer receipt. a. True b. False 6. The best order fulfillment processes increase order cycle time. a. True b. False 7. Order fulfillment, manufacturing flow management, product development and commercialization, and returns management are some of the key business processes. a. True b. False