CHAPTER 13: STAFFING SYSTEM EVALUATION AND TECHNOLOGY

Cherns wants a way to find out whether your recommendations helped it reach the following goals:

1. Attracting a more diverse set of qualified applicants. 2. Complying with equal employment opportunity and affirmative action guidelines. 3. Hiring sales associates who: a. Are better able to execute its business strategy. b. Sell more merchandise. c. Develop higher-quality relationships with the firms customers. d. Stay with the company longer. e. Are more promotable to department manager positions. f. Reinforce the companys customer service-oriented culture and make every employee and customer feel valued and cared for. 4. Realizing a meaningful positive return on its investment in your recommendations.

To help it track its staffing performance, Cherns asks you to create a digital staffing dashboard that contains the five most important staffing indicators to which its store managers need to pay attention in terms of the sales-associate hiring and evaluation process. Cherns has always been willing to invest in technologies and tools that improve its performance. It asks you to recommend various staffing technologies it should consider adopting to enhance the performance and the efficiency of its staffing system. Because the company is financially conservative and is willing to invest in compelling technologies but does not want to waste its money, be sure to thoroughly explain your recommendations and persuade the company to consider adopting them. With your completed set of recommendations, write an executive summary that describes the highlights of your overall recommendations for Cherns (covering Chapters 1 through 13). This summary should cover your most important identified issues and opportunities and your primary recommendations for the entire project, yet it should be concise enough (maybe one to two pages long) to place at the front of the report to highlight the most important recommendations you have made.

ASSIGNMENT: a. Create a digital staffing dashboard with the five most important indicators of the overall staffing process. It is fine if you just describe the dashboard and what you would include. You do not have to actually make one. b. Recommend various staffing technologies to enhance the performance and the efficiency of the staffing system. c. Thoroughly explain your recommendations and why the metrics you chose are the most important to track and persuade the company to consider adopting them. d. Write a two-page or less executive summary of the entire set of recommendations and place it at the front of the report. The purpose of the executive summary is not to restate all of your findings but to explain to a potential reader what you were hired to do and what some of the key findings are. Think as if you picked up the report and needed to decide if you wanted to read it or not. What information would you want to see in the executive summary to help you understand what reading the report will tell you?