Chapter 5 Job-Based Structures and Job Evaluation 153 Your Turn Job Evaluation at Whole Foods Rather than wait until you are next in a supermarket to check out the different types of work, we brought some of the jobs at Whole Foods Market to you. Now that you have some back- ground in job evaluation, it is time to try it out. As a first step, Whole Foods has done job analy sis and prepared job descriptions. The results are shown below. Now a job structure is needed. The manager has assigned this job to you 1. Divide into teams of four to six each. Each team should evaluate the jobs and prepare a job structure based on its evaluation. Assign titles to each job, and show your structure by title and job letter. A broad hint: Recall from our discussion of Whole Foods' business and pay strategy that teams play an important role. 2. Your team should describe the process it went through to arrive at that job structure. The job evaluation techniques and compensable factors used should be described, and the reasons for selecting them should be stated. 3. Each team should give each job a title and put its job structure on the board. Comparisons can then be made among job structures of the various teams. Does the job evaluation method used appear to affect the results? Do the compensable factors chosen affect the results? Does the process affect the results? 4. Evaluate the job descriptions. What parts of them were most useful? How could they be improved? JOB A during food preparation and cleanup. Perform other duties as assigned, and follow through on supervisor requests in a timely manner. Kind of Work Provide excellent customer service. Follow and comply with all applicable health and sanita tion procedures. Prepare food items: sand- wiches, slice deli meats and cheeses. Prepare items on station assignment list and as prede- termined. Stock and rotate products, stock sup- plies and paper goods in a timely basis; keep all utensils stocked. Check dates on all prod- ucts in stock to ensure freshness and rotate when necessary. Use waste sheets properly, as directed. Operate and sanitize all equipment in a safe and proper manner. Comply with and follow Whole Foods Market Safety Procedures. Follow established Weights and Measures pro- cedures (tares). Answer the phone and pages to department quickly and with appropriate phone etiquette. Practice proper use of knives, slicer, trash compactor, baler (must be 18 years of age or older), and all other equipment used Requirements Some deli experience preferred. Clear and effective communicator. Patient and enjoys working and mentoring people. Ability to perform physical requirements of position Ability to learn proper use of knives, slicer, baler (must be 18 years of age or older) and all other equipment used during food preparation and cleanup. Ability to work well with others as a team. Knowledge of all relevant Whole Foods Market policies and standards. Understands and can communicate quality goals to customers JOB Kind of Work Maintain a positive company image by provid- ing courteous, friendly and efficient customer and accuratel: Pass entry-level PLU code test. Maintain a professional demeanor at all times Stock registers with supplies as needed. Fol- low proper check-receiving procedure. Clean, stock, and detail front-end area with special at tention to own register. Change journal tapes support accountability for all aspects of department model Whole Foods vision and goal. Inter operations. Consistently communicate and view select train, develop, and counsel team a high-performing team and minimizes tum with guidance of store team leader. Estab over. Make hiring and termination decisions checkout process. Perform all cash register members in a manner that builds and sustains Assist and focus on customers during entire ment. Manage inventory to achieve targeted functions according to established procedures gross profit margin. Manage the ordering service. Check out customer groceries efficiently lish and maintain a positive work environ process to meet Whole Foods Market quality standards. Maintain competitive pricing and achieve targeted sales. Establish and main. tain positive and productive vendor relation- and ribbon as needed. Walk produce depart- ships. Develop and maintain creative store maintain collaborative and productive work and learn new produce codes. Comply with all of regional and national vision. Establish and ment at the beginning of every shift to identify layout and product merchandising in inter-department and inter-store communica ing relationships. Model and cultivate effective tion. Provide accurate, complete information in daily, weekly, monthly, annual, and "ad hoc" management reports. Maintain compre- hensive knowledge of, and ensure compliance with, relevant regulatory rules and standards. leader, assistant team leader, supervisor, or Thorough knowledge of products, buying . Two years relevant experience as a team pricing, merchandising, and inventory man agement. Excellent verbal and written communication skills. JOB C Strong organizational skills. Kind of Work Knowledge of all relevant Whole Foods Reports to store team leader and to associate Market policies and standards. store team leader. Provides overall manage- Computer skills. ment and supervision of the Prepared Foods Department. Responsible for team member JOB D hiring, development, and terminations. Also responsible for profitability, expense control , Kind of Work posted state health and safety codes. Requirements Excellent communication skills necessary for good customer and team relations. Ability to work well with others. Ability to learn proper use of baler (must be 18 or older). Desire to learn and grow. Requirements Ability to work in a fast-paced environment, buyer. . with a sense of urgency. Understanding the importance of working as a team. Good math skills Patience . buying/merchandising, regulatory compliance, Perform all duties and responsibilities of Pre and special projects as assigned. Complete pared Foods Team Member. Provide excellent team operations. Report all actions of team members that violate policies or standards to the team leader or associate team leader. Mentor and train team members. Maintain Chapter 5 Job-Based Structures and job Evaluation Requirements quality standards in production and counter display. Comply with all applicable health and safety codes. Help implement and support all customer service. Assist team leader in nightly recycling materials. Sweep and wash floors as needed. Requirements Entry-level position. Able to perform physical requirements of job. Practices safe and proper knife skills Ability to work box baler (must 18 years of regional programs age or older) Works well with others and participates as . Minimum 6 months' retail food production part of a team experience, or equivalent. JOB F . Overall knowledge of both front and back of the house operations, kind of Work . Comprehensive product knowledge. Performs all functions related to breaking . Comprehensive knowledge of quality stan down deliveries and moving back stock to dards floor. Assists in organizing and developing Excellent organizational skills. promotional displays; maintains back room, Excellent interpersonal skills, and ability to training entry-level grocery clerks. Trained and train others. capable of operating any of the subdepart- Demonstrated decision-making ability, and ments as needed. Maintains and ensures re- tail standards during their shift. Responsible leadership skills for implementing team's break schedule. Per- Ability to perform physical requirements of forms all duties and responsibilities of grocery position. team member. Builds displays and requests Able to work a flexible schedule based on appropriate signage. Supervises shift to ensure the needs of the store. standards are maintained. Implements break schedule for shift. Responsible for problem JOB E solving in team leader or associate team lead- er's absence. Fully responsible for completion Kind of Work of all opening or closing checklists. Responsible Performs all duties related to dishwashing: for checking in deliveries. unloading kitchen deliveries and cleaning all Requirements dishes, utensils, pots, and pans. May be prep Minimum one-year retail grocery experi- work. Maintain food quality and sanitation in kitchen. Maintain a positive company image ence, or equivalent. by being courteous, friendly, and efficient. Proficient in math skills (addition, subtrac- Wash and sanitize all dishes, utensils, and con- tion, multiplication, and division). tainers. Assist with proper storage of all deliv- Ability to perform physical requirements of eries. Rotate and organize products. Perform position prep work as directed. Provide proper ongoing Ability to properly use baler (must be 18 maintenance of equipment. Maintain health years of age or older). department standards when cleaning and han Able to direct team members and imple- dling food. Perform deep-cleaning tasks on a ment break schedule. regular basis. Take out all of the garbage and Ability to work well with others. . Rotate among stores. Assist and support the vise all store products and personnel. Follow and special projects as assigned. Complete ac store team leader with all store functions. ment operations. Consistently communicate minate team members. Coordinate and super- questions and requests. Evaluate customer sist in the interview, selection, training, de through on all customer and team member Have a firm understanding of store finan- cials and labor budgets. Establish and achieve in a manner that builds and sustains a high- service and resolve complaints. Operate the sales, labor, and contribution goals. Review performing team and minimizes turnover. Dis store in an efficient and profitable manner. to achieve targeted gross profit margin. Man department schedules and research productiv- age the ordering process to meet Whole Foods ity improvements. Order store equipment and Market quality standards, maintain competi- supplies in a timely manner. Enforce estab- tive pricing, and achieve targeted sales. De-lished food safety, cleaning, and maintenance velop and maintain creative store layout and procedures. Inspect store, ensure cleanliness, curate retail pricing and signage. Ensure that product merchandising in support of regional visit off-hours for consistency. Maintain ac- countability for all assigned aspects of depart interview, select, evaluate, counsel, and ter 156 Part The Inter Alignment Determining the stron ORG Strong organization Knowledge of all relevant Kind of Work Market policies and standards. Reports directly to Prepared Foods Team Computer skills Leader. Assists in overall management and supervision of the Prepared Foods Depart- ment. Can be responsible for team member JOBH hiring, development, and terminations. Also Kind of Work responsible for profitability expense control buying merchandising, regulatory compliance, . As- of team cuss hiring and termination decisions with guidance of others. Establish and maintain a . Manage and national vision. Establish and maintain collaborative and productive working rela product is cross-merchandised in other de tionships. Model and cultivate effective inter partments. Coordinate, supervise, and report department and inter-store communication physical inventory. Analyze product transfers, waste, and spoilage. Manage expenses to max- Provide accurate, complete information in daily , weekly, monthly , annual , and ad hoc" imize the bottom line. Provide, maintain, and management reports. Maintain comprehensive safety-train team members on all equipment knowledge of, and ensure compliance with, and tools. Resolve safety violations and haz. relevant regulatory rules and standards. ards immediately. Maintain store security and ensure that opening and closing procedures Requirements are followed. Show EVA improvement over One to two years of department experience, a designated period. Leverage sales growth or industry equivalent. to improve store profitability. Assist in han Analytical ability and proficiency in math dling liability claims and minimize their occur- rence. Establish and maintain good community needed to calculate margins, monitor prof- relations. Create a friendly, productive, and itability, and manage inventory. professional working environment. Communi- Clear and effective communicator. cate company goals and information to team Patient and enjoys working and mentoring members. Ensure and support team member people development and training. Evaluate team mujor events that affect the store. Ensure store current industry trends. Requirements member duties, dialogues, raises, and promo Din. Keep regional leadership informed of all competition on a regular basis and react to Chapter 5 job-Based Structures and job Evaluation 157 JOB! I Kind of Work down deliveries and moving back stock to floor. May assist in organizing and developing promotional displays; maintains back room. Stock and clean grocery shelves, bulk bins, A passion for retailing frozen and dairy case. Maintain back stock . Complete understanding of Whole Foods in good order. Sweep floors and face shelves Market retail operations. throughout the store. Comply with all applica- Strong leadership and creative ability ble health and safety codes. Provide excellent Management and business skills with finan. customer service. Log and expedite custom- cial expertise. ers' special orders. Retrieve special orders for . Well organized with excellent follow customers by request and offer service out to car. Respond to all grocery pages quickly and through Detail oriented with a vision and eye for the ate signage. efficiently. Build displays and request appropri- big picture. Self-motivated and solution oriented. Requirements Excellent merchandising skills and eye for Retail grocery or natural foods experience a detail plus. Ability to delegate effectively and use avail Proficient in math skills (addition, subtrac- able talent to the best advantage. tion, multiplication, and division). Strong communicator/motivator; able to work Ability to learn basic knowledge of all prod- well with others and convey enthusiasm. ucts carried in department. Ability to maintain good relationships with Ability to perform physical requirements of vendors and the community position. Can train and inspire team members to ex Proper and safe use of box cutter, baler cellence in all aspects of the store. (must be 18 years of age or older), and all Ability to make tough decisions equipment Love and knowledge of natural foods. Ability to work well with others. Strong computer skills. . . Summary The differences in the rates paid for different jobs and skills affect the ability of man- agers to achieve their business objectives. Differences in pay matter. They matter to employees, because their willingness to take on more responsibility and training, to focus on adding value for customers and improving quality of products, and to be flex- ible enough to adapt to change all depend at least in part on how pay is structured for different levels of work. Differences in the rates paid for different jobs and skills also influence how fairly employees believe they are being treated. Unfair treatment is ulti- mately counterproductive