Chapter 5 - RECRUITMENT& SELECTION CASE STUDY 1. 2. 3. 4. Using the Job Description below, the information covered in class and the textbook and PP slides, demonstrate your understanding of Recruitment & Selection by answering as specifically as possible the following questions. You are hiring for a Retail Associate for an independently owned technology shop, there are three (3) locations all in the GTA, 3. Who/what position in the organization will conduct the interview? Why? Conducting the Interview Who? Why? 4. Identify & Explain, in your own words, the interview method will you use. Why? Interview Method explained Why will you use this method? Provide and explain 2 reasons. 1. 2. JOB DESCRIPTION - RETAIL ASSOCIATE Title - Retail Associate Job Statement/Summary - RA enjoys working with the public. RA will assist customers by providing product recommendations, answering questions, alerting customers to product options and expanding sales revenue by up-selling. Reporting relationship - Reports to Store Owner Essential Functions - Job Duties & Responsibilities Greet customers as they enter the store and help them to find appropriate products Assist in maintaining the back stock room and setting up merchandise Develop solutions for customers by listening to their needs and recommending appropriate products Utilize the company's POS system to cash customers out or administer returns Collaborate with team members to keep the sales floor area clean and organized Job Specifications High School Diploma/GED 1+ years customer service experience Ability to work well on a team Excellent verbal & written communication skills Must be able to work weekends & overtime 5. Identify & Explain the type of interview questions will you use. Why will you use this type of question? Interview Questions Why will you use this type of question? Provide and explain 2 reasons. 6. Provide 2 interview questions you will ask candidates. Explain why will you ask each of the 2 questions? What is the benefit of each question & what answer will match your organizations needs? Ensure that you relate the questions to the needs/skills of the role. RECRUITMENT METHODS Assume that the above position is vacant. 1. What two (2) method(s) will you use to advertise for this position in order to reach the best pool of applicants? Provide an overview of each method. Explain your rationale and benefit to your company for each method. Interview Question 1 - Link to required skill Why Q1 - Benefit & Organizational needs - Method 1 - Overview - Rationale & Benefit - Interview Question 2 - Link to required skill Why Q1 - Benefit & Organizational needs - Method 2 - Overview - Rationale & Benefit - SELECTION PROCESS Explain the selection process for the above position. 2. List the 4 Key Skills required for this position as identified in the job description 4 Key Skills