Chapter 7

1.Describe the difference between a unit of input and the cost of an input and identify the advantages and disadvantages of each for use in operational metrics.

2.Discuss why the traditional patient day does not fully account for hospital outputs and describe how that output measure is refined to take into account the other outputs of a hospital production function.

3.What are some sources for benchmarks of the operational metrics described chapter? Why are they important, and what are the limitations to their use?

4.Describe the process of developing an internal operational metric.

5.Should a manager whose performance will be measured with an operational participate in this metric in its selection and development? Why or why not?

In MS Excel, complete the exercises Chapter 8.

1.Assume that a project has an expected total duration of 25 days, but several optimistic employees feel that it can be completed in as little as 18 days, while others expect it to take nearly 40 days. Using program evaluation and review technique calculations, what is the project duration to be used in project Gantt charts and other tracking tools?

2.If a critical path method calculation of project duration was 25 days, how does the program evaluation and review technique calculation in Question 1 compare?