CHAPTER 8 AND 9 ANSWER ALL PLEASE SA

1. The idea of _____ is to get people to change a specific behavior to avoid the undesired result that behavior provokes.

A. punishment

B. negative reinforcement

C. extinction

D. positive reinforcement

_____ is concerned not with understanding types of needs but with the thinking process that individuals use to achieve rewards.

A. Expectancy theory

B. McClelland's acquired needs theory

C. Maslow's hierarchy of needs theory

D. Herzberg's two-factor theory

Which of the following describes the use of reinforcement theory of motivation?

A. Explaining exactly what needs to be done for the person being motivated

B. Promptly commending others when they do a better-than-average job

C. Finding out what would appeal to the person being rewarded

D. Asking the other person what rewards they value for high performance

4. Which one of the following behaviors is not a characteristic of effective listening?

A. Interrupting the person speaking to you and talking over their explanation of a discussion point.

B. Inquiring about other's points of view on topics.

C. Being extremely attentive to what other say when engaged in conversations.

D. Restating what the other person says in order to be clear about what they were talking about.

5. Doug is trying to improve his listening skills so he can improve his managerial style. Which of the following behaviors should Doug do to help improve his listening skills?

A. Insist on reinforcing the company's mission statement in meetings to help resolve communication issues.

B. Inform his team members that they should take better notes in meetings so they should have all the information they need to complete a task.

C. Ask his team members for more clarity if an item is not clear.

D. Talk louder to someone if they do not understand the point he is trying to make.

6. Julie is a department supervisor and is concerned that she and her boss do not communicate well. Julie sometimes leaves their meetings confused about direction, or upset about the decisions that were made. Which of the following traits would assist Julie when communicating with her boss?

A. After her conversation, ask her colleague what she believes Julie should do.

B. Avoid bringing up such topics with her boss and try to solve further issues with her colleagues.

C. During an unclear conversation with her boss, Julie should ask relevant questions that probe for deeper information.

D. Relay parts of the conversation on Social Media, in order to receive multiple views and feedback from people in and outside of her organization.