Chapter $9$ Reflection: Work through the "Assessing Your Communication: Emotional Intelligence Parts $1-4"$ section at the end of the chapter under activities. Use the textbook assessment section to gather ideas for answers to the following questions.

Summarize your findings overall $-$ based on each of the parts.

How satisfied are you with your findings? Are there ways in which you agree or disagree with the results?

What can you do to improve your overall emotional intelligence?

Chapter $12$ Reflection: Work through the "Assessing Your Communication: Your Method of Conflict Resolution Parts $1-5"$ section at the end of the chapter under activities. Use the textbook assessment section as a guide to answering the following questions.

What is your reaction to your results overall $-$ and to each of the styles of conflict management?

Complete this a few times with several different people in mind. Are your results the same or different?

How might you apply the conflict management process to resolve an interpersonal conflict in your life $($page $354$ in your textbook$)?$