Chapter 9 - Training

Case Study: The New HR Manager at A1 Manufacturing

Soraya is the new HR manager at A1 Manufacturing. When she began her new position, she quickly realized that A1 did not pay much attention to issues of occupational health and safety. In fact, she determined that this company was in violation of a number of legislated health and safety requirements. She approached members of upper management with her concerns. At first they seemed unruffled by her warnings about health and safety violations throughout the company. Only when she reminded the upper management that the organization could face fines and that some executive-level individuals could face criminal charges if there was a safety-related incident did they sit up and listen. Soraya was given the job of fixing the problem.

She has determined that the organization needs to provide more health and safety training programs. She has contacted you, a training consultant, to help her design and implement new programas.

What steps do you take in helping her design and implement new programs?

What steps do you take in helping Soraya determine her training needs and implement training programs?

Is there anything about the organization or Sorayas conclusion that training is the answer that concerns you?

What are some potential obstacles to a potential training effort?