Question: Chapter Discussion Questions 1. What did we learn from the cost assessment you recommend? If the company wants to manager? emphasize customer retention, what would

Chapter Discussion Questions 1. What did we learn

Chapter Discussion Questions 1. What did we learn from the cost assessment you recommend? If the company wants to manager? emphasize customer retention, what would you 2. Which of the first two managers' directions (direct recommend? mail or email) would you support? 4. What else would you like to know for a more thor- 3. What is the strategy? If the company wants to ough assessment? emphasize customer acquisition, what would

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