Check my work 4 Problem 18-4 (Algo) 2 points The following information pertains to telephone calls to a motel on a typical Tuesday. Use Table 18.4. Incoming Rate (calls per minute) 2.1 2.3 1.6 Service Rate (calls per minute per operator) 1.5 1.0 .5 Number of Operators 2 Period Morning Afternoon Evening eBook Print Click here for the Excel Data File References a. Determine the average time callers wait to have their calls answered for each period and the probability that a caller will have to wait for each period. (Round intermediate calculations and final answers to 3 decimal places.) wa Pw Period Morning Afternoon Evening b. Determine the maximum line length for a probability of 96 percent. (Round your intermediate calculations to 3 decimal places and round up your final answers to the next whole number.) max Period Morning Afternoon Evening