Cheryl, an employee, received an e$-$mail from an angry client about a certain product. Although it was not Cheryl's fault, she hesitated to report it to her manager because she knew that she would be blamed and could even be fired. In this case, what seems to be true of Cheryl's company?

Multiple Choice

The firm's expectations are not established in writing.

Employees are unclear about what needs to be achieved.

"Shoot the messenger" management exists, implying a lack of control.

Reviews are not held periodically.

Key data are not measured and reported in a timely manner