Cheryl, an employee, received an e$-$mail from an angry client about a certain product. Although it was not Cheryl$$s fault, she hesitated to report it to her manager because she knew that she would be blamed and could even be fired. In this case, what seems to be true of Cheryl$$s company?

Cheryl, an employee, received an e$-$mail from an angry client about a certain product. Although it was not Cheryl$$s fault, she hesitated to report it to her manager because she knew that she would be blamed and could even be fired. In this case, what seems to be true of Cheryl$$s company?

Employees are unclear about what needs to be achieved.

Reviews are not held periodically.

"Shoot the messenger" management exists, implying a lack of control.

The firm's expectations are not established in writing.