Choose the best answer. Bottleneck: a. An operation in a sequence of operations whose capacity is lower than that of the other operations. b. Occurs when a business expands so much that the costs per unit increase. c. Can present special challenges due to the nature of services. d. Where the average costs per unit of output decreases with the increase in the magnitude of the output being produced. e. Are costs that increase stepwise as the range of output increases. QUESTION 59 Which answer best defines the following. Reliability: dismantling and inspecting of a competitor's product to discover product improvements designed to improve the speed and quality of execution of product innovation activities a strategy of producing standardized goods or services, but incorporating some degree of customization extent to which there is an absence of variety in a product, service, or process the ability of a product, part, or system to perform its intended function under a prescribed set of conditions