Question: Chrysler offers a five - year, 5 0 , 0 0 0 mile warranty; Whirlpool Corporation promises that parts for all models will be available
Chrysler offers a fiveyear, mile warranty; Whirlpool Corporation promises that parts for all models will be available for years; HewlettPackard gives customers a uptime service guarantee on its computers; and MercedesBenz makes technicians available for roadside assistance after normal dealer service hours. What value dimension is each of these companies focus?
Quality
Cost
Delivery
Agility
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