CIS$161$ Week $1$ Lesson $2$ Lab Exercise

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Instructions

Research the solution$($s$)$ for each of the problem scenarios below and enter your response in the Solution box.

$1.$ A user running Internet Explorer reports a message,$$Internet Explorer cannot display the webpage.$$ What information about this problem can you provide the user?

Solution:

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$2.$ A user gets an error message: $$Error Loading Kernel. You must reinstall Windows.$$What is the likely cause of this message? Do you really have to reinstall Windows to fix the problem?

Solution:

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$3.$ A Microsoft Excel user often selects the Shrink$-$to$-$Fit feature in Microsoft Word to force a memo that is a little too long to fit on a single page. He wants to know if Excel has a similar feature that will force a worksheet to fit on a single page without overlapping to a second page. Is there a Shrink$-$to$-$Fit feature in Excel? If so$,$ how is it used?

Solution:

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$4.$ If you have a desktop computer, unplug the keyboard from your computer while it's turned off, then power up your system. During the power$-$on self$-$test $($POST$)$ bootup diagnostic tests, one of the devices tested is the keyboard. What message appears to alert the user to the keyboard problem? If you plug the keyboard back in$,$ will the system recover without rebooting? If necessary, plug your keyboard back in and reboot.

Solution:

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$5.$ Use the operating system utilities on your PC to document the following information. For each question, indicate which tool you used to find the information.

a$.$ What model of processor is in your system?

b$.$ What type of bus architecture is used?

c$.$ How much total memory does your system have?

d$.$ Is the subdirectory C:$\backslash$NET in the search path?

e$.$ How is the environment variable TEMP defined?

f$.$ For the mouse on your system, what is the IRQ address and the device driver version?

g$.$ What is the size of the primary hard drive? How much free space is available on it$?$

Solution:

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$6.$ Find a utility program in Windows that will scan your hard drive for errors $($such as chkdsk or ScanDisk$).($Hint:Use Windows Help and search for disk errors.$)$ Run the error scan utility on your PC$$s hard drive. What problems, if any, did the error scan find? If problems exist, what is the procedure you would follow to eliminate them? What precautions should a user take before deleting lost disk clusters?

Solution:

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$7.$ A user wants to know whether it is possible to password$-$protect a removable USB drive so that another person cannot intentionally or accidentally access confidential information if the drive is misplaced or stolen. How would you respond to the user's question?

Solution:

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$8.$ A user reports that she has a program named ERU.exe on her disk. She doesn't know its purpose, doesn$$t want to try running it for fear it will damage the system, and doesn$$t want to erase it for fear it is necessary for Windows to operate correctly. What can you tell her about the function of ERU.exe and who should run it$?$

Solution:

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$9.$ A user in engineering says he has a very old program on a floppy disk that he used to run $25$ years ago to perform a special analysis on steel structures. He now has a project for which he needs to run the program. The program ran previously on an operating system named CP$/$M$.$ The program could be rewritten to run on a modern PC$,$ but the rewrite would take several weeks. Is there any way to run a CP$/$M program on today's computers?

Solution:

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$10.$ A user reports that when he runs a program on his hard drive, he gets an error message about a missing VBRUN$600.$dll file. He has searched the hard drive and cannot find the missing file. How can he get a copy of the missing VBRUN$600.$dll$?$ What is the cost? He mentions that a friend has a file named VBRUN$500.$dll$.$ Can he use it instead? If so$,$ how?

Solution:

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