Classify this scenario:

We're installing a new system for online reservation scheduling, which includes getting a host (i.e. GoDaddy) and adding some custom HTML to a preexisting site. We're worried that we may lose our files due to a failed hard drive or malware attack.

		Issue
		Risk
		Defect
		None of the above

QUESTION 2

Classify this scenario:

One of our technicians, after installing a WiFi router, couldn't connect her phone to it to test its functionality. After some troubleshooting, it turned out that the culprit was an ethernet cable that wasn't made correctly. A previous technician made a crossover cable instead of a straight-through cable, so she had to make a new cable to connect the WiFi router to the company's cable modem.

		Issue
		Risk
		Defect
		None of the above

QUESTION 3

Classify this scenario:

While on a ladder installing a camera to monitor part of an office space, a technican drops his personal phone and the screen shatters on the tile below. He retrieves the phone once the camera is in place, but finds that the screen isn't responding to his touch commands, and the only thing he could do was control his phone via voice commands.

		Issue
		Risk
		Defect
		None of the above

QUESTION 4

Classify this scenario:

We're in our testing phase of our systems development effort, and we only have two more days left before we're officially done with everything. One of our junior IT technicians tripped on a power cable on his way in to the server room. The cable isn't something that we installed as part of our project and our technician wasn't harmed, and he went on to finish his tasks.

		Issue
		Risk
		Defect
		None of the above

QUESTION 5

Classify this scenario:

We're setting up biometric scanners for entrance into a fitness center. One of our fingerprint scanners doesn't work out of the box. Usually, a small LED lights up when these are plugged in to a computer, but this one doesn't light up at all.

		Issue
		Risk
		Defect
		None of the above

QUESTION 6

Classify this scenario:

While working on software configuration, we need to get some input from our stakeholders to personalize the software to their liking. The ones we need to talk to have gone away due to a family emergency and no one is sure when they will be back in town.

		Issue
		Risk
		Defect
		None of the above

QUESTION 7

Classify this scenario:

As we start testing the online comments section of our new website, we found that the date/time stamps aren't correct. They're all showing 12:00 am on January 1, 1900. It turns out that one of our web designers used an actual date and time as a placeholder and forget to swap that out with variables that will pull the current date and time.

		Issue
		Risk
		Defect
		None of the above

QUESTION 8

We're a few days away from starting an installation of a new server and a 10-workstation office. We're scheduled to start the day a major snowstorm is going to hit our area. We've already delayed our start time by a week due to unforeseen circumstances.

		Issue
		Risk
		Defect
		None of the above

QUESTION 9

Are there any issues that can potentially go unreported, or should you report every issue that arrives in your inbox?

(SHORT ANSWER)