Question: Clearly label and indicate each Problem Analysis with headings in your paper followed by your Problem Recommendation. Ultimately, the structure of the assignment should follow
Clearly label and indicate each Problem Analysis with headings in your paper followed by your Problem Recommendation. Ultimately, the structure of the assignment should follow the Step Problemsolving Approach:
Problem #
Cause of Problem #
Recommendation #
Problem #
Cause of Problem #
Recommendation #
Problem #
Cause of Problem #
Recommendation #
PROBLEMSOLVING APPLICATION CASE
Incentives Gone Wrong, Then Wrong Again, and Wrong Again
disastrous consequences for employees, customers, and the company itself.
THE SCENARIO AND BEHAVIORS
include Wells Fargo bankers canvassing employees at stores in which they shopped. Pet insurance was added in some instances!
Some sham accounts were closed once the employee received credit, but many remained open, charging fees and affecting customers' credit.
THE DAMAGE TO CUSTOMERS AND EMPLOYEES
erroneously foreclosed on over mortgages and repossessed thousands of cars. Over customers with auto loans were charged for auto insurance. The list goes on
all, there are the incalculable costs to customers in money, frustration, ruined credit, lost vehicles, and lost homes.
THE CULPRITS
factors you barely notice."
ACTIONS
cleaning up the mess, restoring the bank's reputation, and warding off a potential new $ billion fine.
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