Client Scenario #2 (Questions 5-7) Second Session - Glen (CHCCSL002) Between your sessions with Glen, he has been making a strong effort to control his anger and outbursts. Glen has noticed that whenever he feels angry or has an angry outburst, holding that anger within himself has seemed to make it worse. Glen tells you that on the weekend, Steven and himself had a heated argument about a family trip that is coming up. During the argument, Glen explains that he could feel his anger taking over and that he felt he needed to take himself out of that environment to calm himself down. In his rage and to take himself away from the argument, he pushed through Steven to go into another room. The force behind the push was quite strong as Steven fell over and knocked his head on the corner of the kitchen table. Steven had a big cut on his head that caused some bleeding, so Glen took him to the hospital. Steven was later diagnosed with a concussion at the hospital. Glen tells you that Steven has forgiven him and understands that he has trouble controlling his anger, but Glen is struggling to forgive himself for what happened.

QUESTION

What are some of the key communication skills that you would use with Glen in the second stage of counselling? (*Feedback, reflecting, challenging, reframing, or focusing). Explain why you choose these skills.