Question: Close Audio Transcript CUSTOMER: I ' m calling because I got an email telling me I need to reset my password. I don't know why

Close Audio Transcript

CUSTOMER: I

'

m calling because I got an email telling me I need to reset my password. I don't know why you're constantly making me change my passwords. Did this email actually come from you, or is it one of those scams?

What should you say?

"I worry when I get messages like that, too. Let's review your account and see if we emailed you."

"

If what you received came from our email address, then it's definitely from us and you should follow what it says."

"

'

m sorry you're getting so many requests, but they're routine reminders. It's nothing to worry about."

"You got that email because your password was compromised. You should update it now."

"Changing passwords regularly can be a pain, but it's your best protection against scams."

Close Audio Transcript CUSTOMER: I'm calling because I got an email

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