Question: Collaborate E Insert Table Chart Text Shape Media Comment examination room other than those specified above. Candidates are required to write the exam with pen

Collaborate E Insert Table Chart Text Shape Media Comment examination room other than those specified above. Candidates are required to write the exam with pen only. Candidates are warned that illegible scripts will not be marked. Note: All Questions Are Compulsory. SECTION 1 Q.1. What do you understand by the term 'Work place communication"? Explain. (2 Mark) Q.2. Write an explanatory note on four major assumptions relating to communication. (2 Mark) Q.3. 'Feedback should be timely', Explain briefly. (1 Mark) SECTION 2 Choose the correct answer from the given options and encircle the letter of your choice: (W x 10-5 Mark) 04. is the process by which the receiver interprets the symbols used by the source of the message by converting them into concepts and ideas. A. Decoding. B. Listing C. Encoding. D. None of the above. Q.5. When the accounting manager communicates to the purchasing manager the dollars available for purchases in the current month, this is an example of: A. Upward communication. B. Horizontal communication. C. Downward communication D. The grapevine. Q.6. Spamming is very poor Netiquette and means A. Sending in lines of nonsensical garbage in a chat conversation. B. Posting a message that contains graphic descriptions of something really gross. C. Spilling the juice of meat-byproducts into your keyboard. Co Collaborate Insert Table Chart Text Shape Media Comment D. Posting or emailing unsolicited advertising messages to a wide audience. Q.7. A certain look or glance is an example of: A. Verbal communication. B. Oral communication. C. Written communication. D. Nonverbal communication Q.8. Manuals and policy statements are referred to as: A. Upward communication. B. Horizontal communication C. Downward communication D. None of the above. Q.9. Which of these is the first step in the listening process? A. Stop talking B. Receiving C. Interpreting D. Responding 0.10. Which of the following is not a potential problem (barrier) to personal communications? A. Credibility of the sender. B. Personal makeup of the parties involved. C. Some individuals tend to be disorganized. D. None of the above all are potential problems). 0.11. Suggestions for improvements from an employee in the accounting department is an example of: A. Upward communication. B. Horizontal communication. C. Downward communication D. The grapevine. 0.12. An informal and unstructured communication channel that cuts across formal channels of communication is called: A. Upward communication B. Horizontal communication. C. Downward communication. D. The grapevine. Collaborate E Insert Table Chart Text Shape Media Comment examination room other than those specified above. Candidates are required to write the exam with pen only. Candidates are warned that illegible scripts will not be marked. Note: All Questions Are Compulsory. SECTION 1 Q.1. What do you understand by the term 'Work place communication"? Explain. (2 Mark) Q.2. Write an explanatory note on four major assumptions relating to communication. (2 Mark) Q.3. 'Feedback should be timely', Explain briefly. (1 Mark) SECTION 2 Choose the correct answer from the given options and encircle the letter of your choice: (W x 10-5 Mark) 04. is the process by which the receiver interprets the symbols used by the source of the message by converting them into concepts and ideas. A. Decoding. B. Listing C. Encoding. D. None of the above. Q.5. When the accounting manager communicates to the purchasing manager the dollars available for purchases in the current month, this is an example of: A. Upward communication. B. Horizontal communication. C. Downward communication D. The grapevine. Q.6. Spamming is very poor Netiquette and means A. Sending in lines of nonsensical garbage in a chat conversation. B. Posting a message that contains graphic descriptions of something really gross. C. Spilling the juice of meat-byproducts into your keyboard. Co Collaborate Insert Table Chart Text Shape Media Comment D. Posting or emailing unsolicited advertising messages to a wide audience. Q.7. A certain look or glance is an example of: A. Verbal communication. B. Oral communication. C. Written communication. D. Nonverbal communication Q.8. Manuals and policy statements are referred to as: A. Upward communication. B. Horizontal communication C. Downward communication D. None of the above. Q.9. Which of these is the first step in the listening process? A. Stop talking B. Receiving C. Interpreting D. Responding 0.10. Which of the following is not a potential problem (barrier) to personal communications? A. Credibility of the sender. B. Personal makeup of the parties involved. C. Some individuals tend to be disorganized. D. None of the above all are potential problems). 0.11. Suggestions for improvements from an employee in the accounting department is an example of: A. Upward communication. B. Horizontal communication. C. Downward communication D. The grapevine. 0.12. An informal and unstructured communication channel that cuts across formal channels of communication is called: A. Upward communication B. Horizontal communication. C. Downward communication. D. The grapevine

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