come up with 2 questions to ask about this post. I'm the Athletics/Activities Administrator at a high school, and one of the parents, Mrs. Smith, has been constantly complaining about her daughter's lack of playing time on the school's basketball team. Mrs. Smith has been sending frequent emails and making phone calls to express her dissatisfaction with the coach's decisions. Mrs. Smith's complaints are causing tension within the team, as some players feel resentful towards her daughter due to the constant drama. The coach is feeling pressured to make changes to accommodate Mrs. Smith's demands, which could affect team dynamics and performance. The school administration is concerned about how to address this situation without compromising the coach's authority. I will explain the key strategies of active listening, empathy, problem-solving, and setting boundaries. As the Athletics/Activities Administrator I would schedule a meeting with Mrs. Smith to listen to her concerns without interruption. Mrs. Smith expresses her frustration with her daughter's lack of playing time and her belief that the coach is being unfair. As the Administrator I would empathize with Mrs. Smith's feelings of wanting the best for her daughter and understanding her desire to see her succeed. This helps Mrs. Smith feel valued and understood. As the Administrator I would collaborate with Mrs. Smith to find a solution that benefits both her daughter and the team