Commen LiGh status Case study: Performance Appraisal (For reading) Alice was hired last year as a first-line manager in the Training and Development department of the bank where she has worked part-time for several years while earning her bachelor's degree in business. Her main responsibility is to train bank tellers. The bank is very big on promotion from within, so most people start as tellers. The bank is also trying to hire (and eventually promote) more females and racial minorities, because there aren't a lot of minorities on the staff. In fact, the bank has been the target of several discrimination lawsults the last few years and now wants to change its image of being a "racist" organization. The bank's classroom facility has training workstations of tellers' equipment. When a trainee is hired, training takes an entire work week, and each trainee is either passed or failed at the end of the week. Each "class" of new trainees usually consists of about a dozen people. Alice has been using written and audiovisual materials developed by the bank. Also, she took a class in Training while a student. Consequently, Enows that adults learn more effectively when they are given positive reinforcement (for doing something correctly) and constructive criticism (for male mistake). So far, this has worked pretty well. Today, however, three days into a session, she has been hit with a potentially senous complaint. elinda is an African-American teller-trainee. She seems to have a very hard time learning some of the material, much more so than some punterparts. All of the other trainees happen to be male Caucasian. Because much of the training involves objective quizzes and hands-on com ork, Alice knows that Belinda really did make a lot of mistakes. Alice had been careful to point out Belinda's many mistakes and explain how to em. Belinda, however, does not appreciate the constructive criticism. She insists that Alice is treating her differently and wants to file m mplaint unless Alice lets up on her: "You're picking on me because I am distinct from the other trainees, and I don't see you picking on the cl ter pass this training, or your company is in trouble." e is frustrated and upset; she is considering approaching the misconduct committee in the complaint department with her concern. It mig sible to contact one of her closest friends working in a local newspaper in order to raise the issue. e toolbar, press ALT+F10 (PC) or ALT+FN+F10 (Mac). I XOQ SE V 10pt Arial IUS Paragraph