competitive benchmarking.

external benchmarking.

best$-$in$-$class benchmarking.

Question $5$

"Balancing" the scorecard refers to

comparing the current and pryious scorecard in order to find the metrics that are

considered "problem areas."

creating a scorecard focusing exclusively on one type of metric.

dividing the scorecard into equal parts in multiple metrics.

including the appropriate number of measures from each type of metric.

breaking down the scorecard into multiple metrics.

Question $6$

An end$-$to$-$end supply chain measure is most useful when