Question: Complete each of the behavioral styles listed below using the following instructions: Identify: Describe the characteristics that identify each behavioral style. Communication: Discuss specific ways

Complete each of the behavioral styles listed below using the following instructions:

Identify: Describe the characteristics that identify each behavioral style.

Communication: Discuss specific ways to communicate with each behavioral style during a typical customer service situation and/or transaction.

Conflict Behaviors & Appropriate Responses: Explain typical behaviors if there is a conflict and appropriate responses to resolve any issues or problems with each behavioral style.

Rational Behavioral Style

Identify:

Communicate:

Conflict Behaviors & Appropriate Responses:

Inquisitive Behavioral Style

Identify:

Communicate:

Conflict Behaviors & Appropriate Responses:

Decisive Behavioral Style

Identify:

Communicate:

Conflict Behaviors & Appropriate Responses:

Expressive Behavioral Style

Identify:

Communicate:

Conflict Behaviors & Appropriate Responses:

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