Complete the Case Tasks (Interviewee List and Questions). For the Interviewee List (determine the key stakeholders of the system through the AW Functions and Organization document in the MindTap Resource Library).

Chapter 4: Appliance Warehouse Case

Welcome to Emily Johns!

Hi,

I am delighted to announce that Emily Johns will be starting at Appliance Warehouse today! Emily will be undertaking the role of Service Manager and will be the force behind creating our new service department.

Emily comes to us with 25 years of experience in the service repair industry. Emily began her career as a service technician and quickly moved through the ranks to the first female service manager in ABC Appliance Service Company's history. After 17 years, she went to work for Acme Appliance Repair. Over the last 8 years, the revenue for Acme increased by 200% after being stagnant for the preceding 5 years.

Please join me in a warm welcome for Emily!

Mae

Require Gathering: Interview

Hi,

Our new service manager starts work today! This is great news! As our business starts to expand, we must move our software project along.

You will need to talk to some of our employees to better understand the functionality and requirements for the proposed system. This is important because they are the key stakeholders of the system. You should make a list of employees who you will want to interview. I suggest that you learn the process for scheduling an appliance repair appointment and how the parts are obtained for those repair visits. Also, it is important to understand what reports that managers are hoping to extract from the new system. I find it is helpful to write down questions prior to your meetings so that you don't forget the topics that you want to cover.

My suggestion is to write at least 10 questions per person prior to the meeting. Make sure that you use open-ended questions (at least 7 questions) to get the employees talking. You should also use closed response and range of response questions. I find that each type of question can provide valuable information and are quite useful in requirements gathering.

Questionnaire

Hi,

We have previously used both the Joint Application Development technique and the Rapid Application Development technique. However, many colleagues of mine swear by the agile technique. Each of these methodologies offer up some great advantages. Since we need to get this project done as quickly as possible, which of these techniques do you think we should use? I want to ensure that we've created software that will handle all of our users' requirements and that it is a robust system.

Thanks.

Carlie

Questionnaire

Hi,

I almost forgot to mention that you'll want to also send a questionnaire out to the users of the proposed system. Did you want to send the questionnaire to all the users or do you want to do a stratified or systematic sample?

Please send your draft questionnaire to me before you distribute.

Carlie