Complete the following activities:

1. Develop a customer service report Assume that, as the Head Chef, you have been asked to develop a customer services report identifying and recommending ways to improve service delivery specifically for your area. This is to be based on your evaluation of the companys Feedback Register where all feedback and complaints are recorded. Your report will inform solutions to be implemented. First of all, review the completed Feedback Register. Then develop a report that includes:

1. The purpose of the report and number of complaints and feedback during the specified period

2. An analysis of feedback and complaints with regard to service delivery and provision of products and services

3. Outline of potential solutions to address feedback and complaints Use the Customer Service Report Template to guide your work. Your report must be clearly written and address all of the required content as stated above. When you have finished writing your report, proofread it thoroughly.

4. Send an email to the Hotel Manager (your assessor). The text of the email should be in grammatically correct English, written in an appropriate (polite, business-like) style. It should introduce and summarise the contents of the attachment. The email text should summarise the customer complaints and feedback and describe what follow-up is required to ensure that reoccurrence can be avoided in the future. Attach your Customer Service Report to the email.