Compose Essay 2 (worth 70 points) related to Chapter 3. Imagine a hypothetical scenario in which your company has lost the trust of a customer due to mishandling sensitive customer information. Assume the role of the CEO and describe how you would address this issue. Refer to the textbook's key elements of an effective apology to guide your response. Provide specific details and strategies to restore trust and mitigate the consequences of the mishandling incident. (need four pages).