Conduct a work analysis for the position wait staff at a local restaurant. This work analysis may benefit from interviewing incumbents (i.e., wait staff) as well as supervisors (i.e., restaurants general manager). In addition, of course, you can rely on your own knowledge of this job. By the end of your work analysis, follow the O*NET format and create a summary description for the position as well as a list of tasks, technology skills, abilities, work activities, work context, education, work styles, and work values needed for successful performance. Use Figure 2-3 Summary Report for Heavy and Tractor-Trailer Truck Drivers (from O*NET) on page 49 in the textbook as a template.

At a minimum, prepare a three-page, double-spaced Word document report addressing the following:

The "wait staff" job description should include four lists

one for tasks, one for knowledge, one for skills, and one for abilities.

For each of the four lists, rate the corresponding elements in terms of frequency and criticality. Use the scales on page 61 in the textbook to rate each element.

Then, multiply the frequency and criticality scores for each of the elements in each list to obtain its overall score.

Then, arrange the list of elements in order of importance from high to low.

Recall that tasks listed in a job description can largely be divided into behaviors (i.e. how to perform) and results (i.e. what outcomes should result from performance). In the job description you created, identify which of the tasks are behaviors and which tasks are outcomes? Explain the balance or imbalance that you recognize between behaviors and outcomes